By: Brian Ragan, Senior Strategic Management Consulting Services
The following is part 20 of a multi-part series on The KHA Way, KHA Management Consulting’s Integrated Service Offering. This blog series includes the benefits of using KHA Management Consulting Services and the components included.
Previously, we discussed why it is important for every individual in your organization to have a number that they strive to achieve and improve upon each year. Here, we will discuss an important key in having your employees reach their metrics, individual Processes and Procedures.
Processes and Procedures are important to your organization’s success for a multitude of reasons. For one, they are replicable. Let’s face it, disasters happen. One day, one of your key employees may not show up to work. Either winning the lottery or getting hit by a bus, it doesn’t matter. Your organization is then left in a lurch. With clearly defined processes and procedures, somebody new, from any level in your organization can step into that roll, understand the role’s success criteria, and begin to adequately function. Yes, there will be an efficiency loss and you will have to go through the pain staking process of replacing your employee, but the key is that you will still be able to function. Without processes and procedures in place, that may not be guaranteed.
Furthermore, Processes and Procedures are important as they allow your organization the opportunity to clearly define in writing the outputs of everyone’s role. An individual will know that they are responsible for achieving x. This is how you achieve x; by doing y. Processes and procedures clearly lay out your employee’s responsibility. This adds further clarity to their individual metrics that were discussed at length in the previous post.
Finally, having clearly defined processes and procedures, paired with individual metrics makes hiring decisions much easier. From the individual metrics and the process and procedures, you have clear documentation of what needs to be accomplished and the manner it should be accomplished in. By using this information in the Job Description for the vacant position, you will start to hire employees based on the position’s requirements. Pair that with a firm’s cultural requirements and you will start to get the right people in the right seats more often.
At KHA Management Consultants, we work with mid-market industry leaders to identify what makes the organization, its stakeholders, and its’ employees tick. We facilitate Process Alignment with your organization’s key constituents to ensure buy-in, ownership, and a new way of thinking about the organization and its stakeholders amongst all levels. From a resource perspective, we primarily use our unmatched experience but also tap into the top-level resources such as those made available by Harvard Business Review, relevant strategic management authors, and MentorPlus. Some of those materials, frameworks, and lessons have been used in authoring this series.
KHA Management Consultants, the consulting department of KHA Accountants, PLLC, based in Flower Mound, Texas, is always looking for opportunities to work with key clients ready to take their organization to the next level. If you have a desire to improve, take